How to File A Complaint

If you have some grievances against your insurance company, you may register your complaint in the following steps:

  • Approach the Grievance Redressal Officer of any insurer branch. You can also mail your complaint at
  • Give your complaint in writing along with the mandatory support documents.
  • Take your copy of the acknowledgement of the complaint in writing with a specified date.

The insurance company is required to resolve your complaint within a specified period of time.

You can also call on our Toll Free No. 18001026099

If your complaint does not get resolved within a period of 15 days or if the resolution of your problem is not to your satisfaction, you can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI:

  • Send an email of your complaint:
  • You can also use the online portal of IRDAI: Integrated Grievance Management System (IGMS)

You can write a letter with your complaint to IRDAI

Download the Complaint Register Form

Fill and send the Complaint Registration Form along with an enclosure or letter, if required.